FAQs

What is your process for selecting and onboarding new suppliers for Amazon wholesale?

Supplier Identification: We typically source suppliers from various channels, including trade shows, industry contacts, online directories, and supplier databases. We also consider supplier recommendations from existing partners or suppliers.
Initial Evaluation: Once potential suppliers are identified, we initiate an initial evaluation process. This involves assessing the supplier's capability to meet Amazon's requirements in terms of product quality, pricing, manufacturing capabilities, capacity, and other relevant criteria. This evaluation may also include reviewing the supplier's certifications, compliance with regulations, and adherence to ethical and environmental standards.
Supplier Application: We submit an application through a designated portal or through direct contact with suppliers for Amazon wholesale. We provide detailed information about the company, financial stability, and any relevant certifications.
Negotiation and Agreement: If the supplier passes the evaluation and stages successfully, we initiate negotiations regarding pricing, terms, and conditions. This stage involves discussing volume commitments, delivery schedules, payment terms, and any other relevant aspects.
Onboarding and Integration: After signing the supplier agreement, we initiate the onboarding process. This involves including setting up communication channels, and start optimizing product listings.
Quality Assurance and Performance Monitoring: Once the supplier is onboarded, we monitor the supplier's performance in terms of product quality, delivery reliability, and adherence to agreed-upon terms. This may involve regular performance reviews, feedback, and ongoing communication to address any issues or concerns.

Can you provide information about the expected order volume and frequency for your wholesale purchases?

The expected order volume and frequency for wholesale purchases can vary from small, infrequent orders to large, frequent orders, depending on the specific needs. We consider factors such as your sales projections, inventory management strategy, production or operational capacity, lead times, and the supplier's capabilities. Analyzing historical data, market trends, and customer demand help us inform our purchasing decisions.
We use forecasting and inventory planning techniques to optimize your order volume and frequency, ensuring you have adequate stock levels while minimizing excess inventory or stockouts.

What are your preferred payment terms and methods for wholesale transactions?

We prefer paying in advance because it demonstrates a commitment to the supplier and can help establish trust and credibility in the business relationship. For the payment method, wire transfers because it is often considered a secure method of payment and funds are directly transferred from one bank account to another. Once the funds are transferred, we usually reach the supplier's account quickly, allowing for faster order processing and shipment.

Do you have any specific packaging or labeling requirements for products supplied to Amazon?

Yes, because we use Amazon FBA or "Fulfillment by Amazon," which allows us to store the products in Amazon's fulfillment centers. Amazon provides specific guidelines for product packaging, preparation, and shipping for various categories such as apparel, electronics, liquids, oversized items, etc. These guidelines may include requirements for polybags, suffocation warnings, bundling, or other packaging considerations.

How do you handle inventory management and stock replenishment for products supplied to Amazon?

Amazon provides information about inventory levels, including units in stock, units in transit, and units sold, to help us monitor and manage our inventory. We regularly review our inventory levels to ensure we have enough stock to meet customer demand without overstocking and incurring unnecessary storage fees. We monitor sales velocity and performance to determine when it's time to replenish our stock. We create a replenishment plan based on your sales forecasts and lead times, considering factors like production or sourcing lead times, transportation time, and any order minimums required by our suppliers. By the time that we have to replenish our inventory based on our plan, we place orders and coordinate with them to ensure timely delivery of the products.

What is your approach to handling customer inquiries, returns, and feedback related to products supplied by a supplier?

We aim to respond to customer inquiries in a timely manner, providing accurate and detailed information to address customer inquiries. We also follow Amazon's guidelines and policies when handling returns, providing a smooth and hassle-free return experience for customers to build trust and for positive feedback, ultimately contributing to the success of your business on the Amazon platform. Feedbacks are welcome and encouraged from customers to gain insights and take appropriate actions to continuously improve the products, processes, and customer service. We keep suppliers informed about any issues or concerns raised by customers and work together to address them. We share relevant customer feedback with our suppliers, including positive feedback and areas that need improvement to help them understand customer preferences and make necessary adjustments.

Are there any specific performance metrics or key performance indicators (KPIs) that suppliers need to meet?

Here are some commonly used performance metrics and KPIs in our supplier management:

On-Time Delivery
Quality Metrics
Fill Rate
Lead Time
Cost and Pricing Metrics
Supplier Responsiveness
Customer Satisfaction

How often do you review and evaluate supplier performance?

Regular performance monitoring is what we usually do that includes assessing the KPIs that we established to help us measure the performance objectively. With that, we can do the periodic performance review to evaluate the progress and address the gap in the supplying processes.

What types of support or resources do you offer to help suppliers optimize their product listings and increase sales on Amazon?

Nimpro offers services such as optimizing Amazon product listings that can have several benefits for suppliers. We use Helium 10 that offers a range of tools and insights that can assist us in uncovering high-ranking keywords, analyzing search volume, tracking competitors, and optimizing the product listings to enhance our Amazon selling strategy. By leveraging these tools, we can gain valuable insights into customer search behavior and trends, ultimately helping them make informed decisions to maximize the sales potential. Here are some ways in which optimizing Amazon product listings can help:

Increased Discoverability
Improved Click-Through and Conversion Rates
Enhanced Customer Experience
Competitive Advantage
Enhanced Branding and Image
Improved Search Ranking
Increased Sales and Revenue